COVID-19 Updates

We are currently experiencing extremely high call volume, so please be patient with our teams as we work our way through each guest’s request.

 

If you are looking for information regarding COVID-19-related closures, please see below.

At this time, all cancellation requests must be submitted to a Guest Ambassador by calling 877-550-2017. Cancellation requests and requests for additional information are being answered based on each reservation’s date of arrival. With this in mind, we are prioritizing guests with arrival dates within the next 14 days. We will reply to all other requests in the order that they were received.

Finally, we apologize for any inconvenience as we navigate this uncertain moment in time together.

MARCH 27, 2020

Late this afternoon Florida Governor DeSantis issued an executive order suspending arrivals to all vacation rental homes in Florida from Sunday, March 29 through April 10 due to the coronavirus outbreak. The announcement also stated that roadside checkpoints will be in place along main interstate thoroughfares. 360 Blue has issued all affected guests a refund in the form of a 110% credit toward a future stay at any of our properties within 12 months of their original stay’s arrival date.

Trust that we are as disappointed as you with the news. These are difficult and uncertain times, and our great wish is that they pass as quickly as possible. As you can imagine, we are looking forward to that wonderful day we get to serve you.

Cancellation & Refund Update

MARCH 21, 2020

Greetings 360 Blue Guests:

Like you, we continue to watch as our nation and the world struggles with the impact of this virus. The financial implications to our families, communities, and businesses are difficult to foresee fully, but they are devastating by any measure. We are making decisions regarding this very fluid situation on a regular basis, and we are doing our best to balance the interests of our guests, owners, employees, and the future of our business.

We have received a number of reservations in the last 48 hours, particularly for the upcoming weeks. For our newly booked guests, and for those of you still planning your arrival, we have taken proper safety precautions to ensure a clean home for you, and we look forward to your stay. For those still considering your travel options, effective today, our policy for cancellations and credits will be as follows:

Guests with arrivals within 60 days (currently on or before May 20th):  

We will adjust our standard cancellation policy, as outlined in your rental agreement, to allow for a full credit towards a future stay for any date within 12 months of your current stay. You may elect to delay your stay and receive this credit at any point until your date of arrival. To do so, please use the following credit form.

*Please note, you do not need to select your future day of stay immediately to make this election.

Guests with arrivals beyond 60 days:

While 360 Blue is open and welcoming all arrivals, we will continue to permit cancellations per our standard guest agreement at any time and for any reason, up to 60 days before your arrival.

If you have already submitted a cancellation/refund request, it is in our queue and set to be processed in the order of its arrival date. Bear in mind, it may take up to 30 days before your funds are credited to the card on file.

Thank you for your understanding and for your patience with our team as we all work our way through this together. We appreciate you choosing 360 Blue.

MARCH 20, 2020

Shark’s Tooth Golf Club
  • As of March 20, 2020, golf at Shark’s Tooth will be available to Members only.
Destin
  • Effective tomorrow (3/21) at sunrise all private beaches are closing.
Rosemary Beach

The Board of Directors of Rosemary Beach Property Owners Association has closed the beach and all pools, effective immediately, to mitigate the potential spread of COVID-19.  The closure applies to all owners and guests and will extend through Sunday, April 12th.

We will continue to monitor this situation and will take additional measures as necessary to protect our owners, staff and community.

MARCH 19, 2020

Walton County

By order of the Walton County Board of County Commissioners, beginning Friday morning, March 20, at 5 a.m., beach maintenance crews, with assistance from Walton County Sheriff’s Office, Beach Code Enforcement, Beach Ambassadors, and the South Walton Fire District, will be physically closing all public beach accesses. Closures at regional and neighborhood beach accesses (RBA/NBAs) will include barricading the walkover(s) with added signage and locking of the bathhouses, if applicable. At this time, the parking areas at all beach accesses will remain open. All public accesses will be closed by end of business Friday as part of the local effort to prevent the spread of COVID-19.

Watercolor

In response and support of the Walton County Board of County Commissioners, who this morning approved an ordinance closing all public beaches, the WaterColor Community Association Board of Directors met for an emergency meeting and has directed WaterColor Beach to be closed immediately as well. Due to the closure of the beaches, the WaterColor Beach Club will now be entirely closed.

Other amenity closures include the basketball court and playground at Camp WaterColor and the WaterColor Tennis Center. Property Concierge service is suspended. All scheduled events and activities have been suspended. These measures will be in place indefinitely but will continue to be monitored daily and reviewed by the Board weekly.

Okaloosa County

Okaloosa County beaches will close, effective end of day Friday, March 20.

Seaside

Effective immediately, the Seaside Swim and Tennis Club will be closing all areas with the exception of the tennis courts which will close Saturday at noon as previously stated.

WaterSound Beach Club
  • All amenities including beach access are currently closed
Shark’s Tooth Golf Club
  • As of March 22, 2020, golf at Shark’s Tooth will be available to Members only
  • The Pro Shop will remain open for check-in
  • The Golf Course will continue its regular hours of operation
  • The Shark’s Tooth Clubhouse, including locker room service, will be closed
  • A Limited Menu will be served “to go” from The Shark Shack
  • Tennis at Shark’s Tooth remains open
Camp Creek Golf Club
  • The Golf Course is closed for previously planned renovations.
Origins Golf Club
  • As of March 22, 2020, Origins Golf Club will be open to Watersound Origins residents only
  • Golf Carts will not be available
  • The Pro Shop will be closed
Charter Air Service on the Clubs Pilatus PC-12NG Aircraft
  • This amenity has not been impacted by the current public health situation
  • For more information or for booking, please visit clubsbyjoe.com/airplane
WaterColor Workout

-Closed as of March 17, 2020

MARCH 18, 2020

We wanted to keep you informed of the recent developments regarding the circumstances surrounding the COVID-19 outbreak. To this end, yesterday afternoon St. Joe announced a number of changes to its operations. They went into effect at 4:00 p.m. yesterday and will remain so until March 31.

They are as follows:

WaterSound & WaterColor Beach Club
Club members and their accompanied guests will be able to access the beach at the Beach Clubs. However, all food and beverage services at both WaterColor and WaterSound beach clubs including 30°86° and Costa Chica will be closed. Additionally, access to the pools and pool decks, sports courts and other amenities will also be closed.  Restrooms will remain open, but there will be no beach chair or towel service. Unaccompanied extended family access will not be allowed at this time.

Rosemary Beach

  • Pools and beach service will be closed effective end of day Friday (3/20) after beach chair service is picked up.
  • Beach access will remain open until further notice. If people start congregating in large groups, access will be closed.
  • Rosemary Fitness and tennis center will close effective today (3/18).
  • Weddings will be moved to April.

Shark’s Tooth Golf Club

  •  The golf course will continue its regular hours of operation.
  •  The Shark’s Tooth Clubhouse, including locker room service, will be closed.
  • The Pro Shop will remain open for check in.
  •  A limited menu will be served “to go” from The Shark Shack.

Camp Creek Golf Club

  • The Golf Course is closed for previously planned renovations.

Origins Golf Club

  • The Golf Course will continue its regular hours of operation

We will continue to keep you updated on relevant information as it is made available to us.

MARCH 17, 2020

Florida Governor Ron DeSantis announcement:

This morning (3/17) Governor Ron DeSantis held a press conference in which he announced the mandatory closing of all Florida bars and nightclubs, beginning at 5 p.m. He is mandating that restaurants limit seating to 50-percent of capacity, with staggered seating to distance diners from each other. On the beach, he recommends groups of no more than 10 people, with each group keeping 6-feet of separation.

Update following the Walton County BCC Emergency Meeting

During the Emergency Walton County Board of County Commissioners (WCBCC) meeting held March 16, 2020, the WCBCC issued a Local State of Emergency (LSE). This LSE will be in place for seven days and must be re-issued on a weekly basis.

The WCBCC has taken the following actions:

  • Cancellation of all BCC and TDC permitted outdoor events and beach activity ordinance special events.
  • Cancellation of all work-related travel outside the county for BCC employees without special permission from Director and County Administration.
  • Suspension of the rental of all county owned public facilities.
  • Extended all current dog beach permits for 8 weeks. No new permit processing until June 1st.
  • Extended all driving on the beach permits until August 1st. Beach permit lottery application process will begin June 1st.
  • All Walton County Volunteer Board meetings have been cancelled for the remainder of March and the month of April. At this time, these meetings are expected to continue in May.
  • The WCBCC did not close Walton County’s beaches.

The WCBCC encourages all Walton County citizens and visitors to be mindful and adhere to all direction distributed by the Florida Department of Health and the Centers for Disease Control.

Protect yourself and your community from COVID-19. Wash your hands frequently with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol. Avoid close contact with people who are sick, and stay home when you are sick.

FDOH COVID-19 Information Page (Updated Regularly)

CDC COVID-19 Information Page (Updated Regularly)

Additional Information and Cancellations (as announced by tourism partners)

  • Seaside has announced closing some operations
  • South Walton Beaches Wine & Food Festival has been cancelled
  • The Sandestin Wine Festival has been cancelled
  • The Village of Baytowne Wharf has cancelled upcoming events
  • The Hub 30A is suspending their schedule of events through March 31
  • The Merchants of Rosemary Beach has cancelled upcoming events through March 31
  • Beginning March 16, the Bayou Arts Center will be closed and the CAA team will work remotely remaining available via email, phone and virtual meet-ups.
  • Gulfplace has cancelled their Wine Walk (Usually held on Thursdays)
  • WaterColor is suspending Art in the Park, Easter Sunrise Service, and the Easter Egg Hunt and Toss
  • Emerald Coast Theatre Company is closed through March 31
  • Beginning Friday, camping in Florida State Parks is suspended until May 15
  • All meetings, classes and workshops at The Bayou Arts Center will be postponed and rescheduled for a later date.
  • The Foster Gallery at Grand Boulevard will be temporarily closed beginning March 16.
  • The Under the Sea fundraiser for the Underwater Museum of Art scheduled for Thursday, May 7 will be postponed for a later date.
  • ArtsQuest Fine Arts Festival scheduled for May 9 & 10 is rescheduled for October 10 & 11 in Grand Boulevard Town Center.

MARCH 10, 2020

To Our 360 Blue Guests:

360 Blue is committed to providing our guests with a safe and clean vacation home. We are also committed to arming you with the facts in this time of uncertainty. Over the years, we’ve made an enormous investment to ensure the integrity of our entire housekeeping process. It’s an investment that we are now very grateful to have made. Simply put, we believe you are just as safe during your stay at a 360 Blue vacation home as you are in your own.

First, ALL 360 Blue homes are on our Clean Linen Program. This is important, as it means the cleaning practices for ALL of our linens far exceed those of the industry. Every article of linen and every towel in all of our homes is sterilized to hospital regulations. Other 360 Blue housekeeping standards are equally rigorous. Each of our homes, for instance, is individually cleaned. Each home has Quality Assurance staff on hand at every stage of the cleaning process to ensure the highest standard is met. Moreover, all of our kitchen and bathroom amenities packets are distributed in sealed bags.

If you have any questions or concerns, feel free to reach out. We are here to help. In the meantime, we’ll continue to follow the advice of the experts as we navigate this moment in time together.

Sincerely,

The 360 Blue Team